Delivering Excellent Customer Service
At Property Promise, we want our customers to experience the highest levels of service and satisfaction. We continually monitor and review levels of customer service throughout the business to ensure we deliver the most enjoyable experiences possible.
Our customers are important to us, which is why we always welcome feedback which helps us to continually review business practices and allow us to continually exceed customer expectations.
Our property experts are available 6-days a week, including evenings, and provide additional on-demand support and out of hours assistance 7-days a week ensuring our customers always receive our highest levels of customer satisfaction, and reassurance that Property Promise is always available in times of need.
*Property Promise strictly adheres to the provisions of Section 91(3) of the Fair Trading Act 2015 for Real Estate Agents (REAs) in Gibraltar and hold the appropriate business licence in accordance with the provisions of Part 9 of the Fair Trading Act 2015. You can learn more by visiting our Code of Conduct page.*
WHAT OUR CUSTOMERS SAY
"Max went above and beyond our expectations in helping us relocate to Gibraltar and find our ideal rental property. From the beginning it was clear he understood exactly what we were looking for. He’d listened to what we wanted and was persistent in finding us a great selection of apartments to view that fit our needs. Even in the challenging environment, where we were doing viewings remotely from the UK, nothing was too much trouble for Max and he helped us secure our dream apartment in time for our move – he even made sure that the gas and electric was set up ready for our arrival. Max operates with a high level of professional integrity and made our move to Gibraltar seamless; we won’t hesitate to put our trust in him to find us our next property when the time comes."
I could not of asked for a better service - Very friendly and professional, I have already recommended her services to other clients and will carry on doing so.
Best Property Agents EVER!! So grateful for the amazing, diligent, professional attitude that Property Promise exude. Hayley has been my Super Woman with a “nothing is impossible” attitude. I would thoroughly recommend her and Property Promise. She is a true angel of the property world!!
Very helpful, polite and professional. Would highly recommend.
Great service and great properties! A great service that I couldn't recommend more! Many thanks to Property Promise for non-stop searching to find a place that works for us!
Highly Recommended! We couldn’t have been happier with the help and support we received from Hayley as we searched for our own property to buy. No matter the time or day, Hayley was patient but proactive dealing with the many different agents so that we didn’t have to. It made the whole process so much easier and less stressful. Every step of the way from organising the viewings to the final stage of sale completion, Hayley has been at the end of the phone. Even after having moved in, she has still checked in with us to make sure everything is OK. A trustworthy and highly recommended company.
Helpful and knowledgeable! Property Promise sourced lots of different accommodation for us, as we had specific 'must-haves'. They included offers they felt were too good to miss, and negotiated rent prices for us too. We went for on of their options and negotiated a good price. Always helpful, cheerful and knowledgeable, including living in Spain too. I would definitely use them again.
Thank you for everything you did for us! Very professional. Recommended.
Great professional company from start to finish, would highly recommend them.
"Wow, Hayley has made renting a house such a breeze! She was very professional, polite, quick and efficient. Answered all of my questions immediately and in a clear way, and arranged a viewing for 2 studios within my budget in less than 24 hours. I've signed the contract 2 days later after she managed to negotiate the rent on my behalf and got me a good deal. When I arrived to the flat the next time, I could see that she bought some new cooking and cleaning appliances for me and she was very nice to show me how everything worked and gave me a few informative tips on decorating. However, she went the extra mile by filling out and submitting my electric and water form as I really struggled to do it myself. Hayley - I could not thank you enough for all your help and assistance, you are a real credit to your company and it was a pleasure dealing with you.
THINKING OF RELOCATING TO GIBRALTAR?
We understand that any move can be physically and emotionally demanding.
At Property Promise, we want your next property journey to be hassle-free and enjoyable, so we have provided a range of local property and community information for Gibraltar.